Quarterly Client Feedback

Step 1 of 3

About You

Just a couple of details so we know who this feedback is from.

Your name *

Company name *

Step 2 of 3

Please rate us on each area based on your experience with Nautilus.

Overall satisfaction *

1Very Poor 2Poor 3Neutral 4Good 5Excellent

Service quality *

1Very Poor 2Poor 3Neutral 4Good 5Excellent

Communication *

1Very Poor 2Poor 3Neutral 4Good 5Excellent

Responsiveness to your needs *

1Very Poor 2Poor 3Neutral 4Good 5Excellent

How confident are you in Nautilus as a long-term partner? *

Very confident Confident Neutral Not very confident Not at all confident

Step 3 of 3

Share as much or as little as you like — only two questions are required.

General

What went well this quarter? *

Any issues or concerns? (optional)

Operations

Were there any operational delays, incidents, or issues this quarter? If yes, how well did we handle them? (optional)

Communication

When you needed an update or had a question, how quickly and clearly did we respond? (optional)

Commercial

Do you feel you are getting good value for the fees you pay Nautilus? What is the main reason for your answer? (optional)

Our Partnership

If you could change one thing about how we work together, what would it be? *

Additional Feedback

Anything else you would like to share? (optional)